## Introduction
LightHouse Publication is dedicated to delivering our books, magazines, and other publications to our global audience with efficiency and care, reflecting our commitment to excellence in ethical publishing. This Shipping and Return Policies document outlines the terms governing the delivery of physical and digital products and the procedures for returns and refunds. By placing an order through our website, you agree to these policies.
## Shipping Destinations
LightHouse Publication ships physical products to addresses worldwide, subject to availability and compliance with international shipping regulations. We strive to ensure timely delivery, though certain destinations may face restrictions due to customs, local laws, or logistical limitations. Customers must verify their shipping address eligibility before ordering.
## Shipping Methods and Timelines
We offer standard and expedited shipping options, detailed at checkout. Standard shipping within the domestic jurisdiction typically takes 5–10 business days, while international orders may take 10–20 business days, depending on destination and customs processing. Expedited shipping, where available, reduces delivery to 2–5 business days domestically and 5–10 days internationally. Timelines are estimates and may vary due to external factors like weather or carrier delays.
## Shipping Costs
Shipping costs are based on order weight, destination, and selected method, displayed at checkout. We maintain transparent pricing, including applicable taxes for domestic orders. International customers are responsible for customs fees, import duties, or taxes, which are not included in shipping costs.
## Order Processing
Orders are processed within 1–3 business days, excluding weekends and holidays. Customers receive a confirmation email with tracking information for physical products, where available. Digital products, such as e-books, are typically accessible immediately upon payment, via your account or a provided link.
## Delivery Issues
LightHouse Publication is not liable for delays, losses, or damages caused by third-party carriers or unforeseen events, such as natural disasters. If an order is delayed, damaged, or lost, contact us within 30 days of the estimated delivery date. We will collaborate with the carrier to resolve issues or provide a replacement or refund, at our discretion.
## Return Eligibility
LightHouse Publication accepts returns for physical products under specific conditions to ensure customer satisfaction, with books subject to a stricter policy. Returns for physical products, excluding books, are eligible if the product is defective, damaged upon receipt, or incorrect due to our error. Books are non-returnable except in cases of defects, damage upon receipt, or errors caused by LightHouse Publication. To process a return claim for defective or damaged items, customers are required to provide clear photo or video evidence of the defect or damage at the time of unboxing or upon discovery to help us verify the issue and expedite resolution. Eligible returns must be requested within 14 days of delivery, and items must be unused, in original condition, and in original packaging. Digital products are non-returnable unless defective or inaccessible due to technical issues attributable to LightHouse Publication. Any photos or videos submitted for return verification are used solely for validating your return claim and are processed in accordance with our Privacy Policy.
## Return Process
To initiate a return, contact us through our website’s official channels, providing your order number, reason for return, and evidence of the issue (e.g., photos of damage). Upon approval, we provide a return shipping label for eligible domestic orders. International customers or those with non-eligible returns bear return shipping costs, unless due to our error. Returned items must be shipped within 7 days of approval to qualify for a refund or replacement.
## Refunds
Refunds for approved returns are processed within 7–10 business days of receipt, issued to the original payment method. Refunds cover the purchase price, excluding original shipping costs, unless the return is due to our error, in which case we cover reasonable shipping expenses. For defective digital products, we provide a replacement or refund upon verification.
## Non-Returnable Items
Books, personalized products, special orders, and items marked as final sale are non-returnable unless defective, damaged, or incorrect due to our error. Magazines or time-sensitive periodicals are also non-returnable unless defective. Review product descriptions at checkout for restrictions.
## Cancellations
Orders may be canceled within 24 hours of placement if processing has not begun. Contact us promptly to request cancellation. Once processed or shipped, orders are subject to return policies. Digital product orders cannot be canceled after access is granted, except in cases of technical failure.
## International Shipping Considerations
International customers must comply with their country’s import regulations. LightHouse Publication is not liable for packages refused or held by customs. If an international order is returned due to refusal or unpaid customs fees, we issue a refund for the purchase price, less shipping and handling, upon receipt.
## Damaged or Defective Products
For damaged or defective products, contact us within 7 days of delivery with details and evidence. For physical products, we provide a replacement or refund, including return shipping costs. For digital products, we investigate technical issues and offer a replacement or refund if the defect is our responsibility.
## Force Majeure
LightHouse Publication is not liable for delays or failures in shipping or returns due to events beyond our control, such as natural disasters or governmental actions. We will notify affected customers and resolve issues promptly.
## Contact Information
For inquiries or assistance with shipping or returns, contact LightHouse Publication through our website’s official channels. We are committed to addressing concerns with clarity and professionalism.
## Governing Law
These policies are governed by the laws of the jurisdiction where LightHouse Publication is headquartered, without regard to conflict of law principles. Disputes shall be resolved in the courts of that jurisdiction, and you consent to their authority.
## Entire Agreement
These Shipping and Return Policies, together with our Terms and Conditions and Privacy Policy, constitute the entire agreement between you and LightHouse Publication regarding product purchase, delivery, and returns, superseding prior agreements.